Terms & Conditions Of Sale - Future Sport Horses

Terms & Conditions of Sale - Horses Sold Directly From FSH

1. All horses are sold sound and free from vices unless otherwise stated
1. All horses are open to a vet of the purchaser’s choice. If the purchaser does not know a local vet Future Sport Horses are able to recommend good horse vets on request
1. A 10% deposit secures (refundable when subject to an unsatisfactory vetting) with balance payable on completion of vetting for full transfer of ownership
1. The horses are subject to VAT unless otherwise stated, or is being sold to a purchaser outside the United Kingdom
1. Payment is required by cleared funds. No horse may be removed from Future Sport Horses until payment received in full. The horse remains the property of Future Sport Horses until final payment cleared
1. The Passport will not be released until the final payment has cleared
1. The point of transfer of liability from vendor to purchaser is at agreement of sale. The agreement of sale is taken as the deposit paid and if a vetting has been instructed, that satisfactory vetting has been completed
1. All vets fees, feet trimming, worming etc. will be recharged to the purchaser from agreement of sale
1. Foals can stay with their dam until weaning without charge for livery
1. Weaned foals and older youngstock should be collected within 14 days of sale. If it is agreed that the horse can remain at Future Sport Horses for longer than this, livery will be charged at the current rate (Livery Rate sheet available on request)
1. Insurance is the responsibility of the purchaser and it is recommended that this be taken out ASAP on the purchase of your new horse
1. For horses sold unseen the buyer has 14 days to return the horse from the date of receipt of the horse. If the horse is vetted then the attending Vet will be regarded as the purchaser’s Agent and the horse will be considered ‘seen’ by the purchaser. In the case of horses which have been vetted this clause will therefore not form part of the sale terms and conditions. It is the Purchaser’s responsibility to ensure the attending Vet is briefed on their requirements
1. All sales contracts are formed and enforced under English Law

If the terms detailed above would cause you a problem please discuss with us and we are sure we can assist you

Terms & Conditions of Sale - Horses Sold Via Auctions Or 3rd Parties

1. The terms and conditions of the Auction sale wholly replace the terms of FSH (above) . In the case of horses sold via Auction the FSH terms (above) do not apply
2. The terms and conditions of FSH (above) do not apply to sales made via 3rd parties

Please ensure you are aware of the prevailing terms and conditions prior to committing to a purchase

Terms & Conditions of Sale - Products

All products carry the manufacturer’s warranty

Returns Procedure (UK):

If you are a UK customer and wish to return your item please email futureequine@gmail.com with a copy of your order and confirmation that you wish to return your product and whether you would like a refund or replacement item. You will then receive confirmation that your request has been received and will be processed upon return of the product unopened and in original condition.

Please note…

For UK orders, please be advised that returns must be made within 14 days from the delivery date in order to be considered valid.

What items are returnable?

Items must be in original condition with no damages to the product or the packaging. Do not stick anything on Boxes/Original Bags as this will void your return.

Items must be returned in original packaging

All items that are being returned must be clean and in the same condition, they were when they left us. If an item arrives dirty then we are unable to process your return request. The product will then be returned to you at your own cost. This clause is in accordance with the Health and Safety at Work Act 1974.

Custom-made products are non-refundable, such as bespoke handbags.

What happens next (replacement)?

Once we have received your product this will be processed as below:

If you would like an exchange and the item is in stock at our warehouse, we will endeavor to get the item shipped to you within 48 hours. However, if the item you have requested is out of stock, you will be refunded.

Orders can only be exchanged for the same product that was first purchased. We will not exchange an item for a completely different item. You are entitled to a store credit note or refund if there are no available exchange options.

What happens next (refund)?

If you would like a refund instead of an exchange, then the process will go as follows:

Similar to an exchange, once we have received your product this will be processed as below;

Once we have received the item back, we will examine the issue. If it is a fault on the supplier’s behalf then we will raise an immediate investigation with them. A full refund can be expected within 14 days of us receiving the returned item. Please supply your bank details in your original email if you would like a refund.

Want to cancel your order?

We understand that from time to time orders may need to be canceled or quantities of certain items may need to be lowered for multiple reasons. Regardless of the reasons, we will always accept the change, as long as the change is made in the first 24 hours after placing your order. If the change is made any later than the first 24 hours, we will not be able to rectify the change and you will still be charged for the original worth of the order. If you still wish to change your order after this then you would need to go through our returns and exchange procedure.

Lost or damaged items?

Whilst every effort is made to ensure that your item arrives in a timely and un-damaged manner by using reputable carriers, things can go wrong. Any claim for loss or damage in transit will be subject to our claims procedure and thoroughly investigated by ourselves, Royal Mail, Parcel Force & DHL. If your delivery is not correct you have 3 working days from the day of delivery to report this to us for investigation.

Faulty item?

If you receive a faulty or damaged item then please contact our customer service team immediately so that we can get this sorted for you, explaining the fault of the item so that we can help you in the best way possible. In incredibly unlikely circumstances, we may ask you for an image as proof of a fault to then send on to our suppliers so that an investigation can be raised as to why the fault occurred. If this is the case then our customer service team will simply ask you to email them a clear image of the fault so that they can then forward that on for you.